Privacy Policy

1. Information We Collect

When you place an order or contact us, we may collect:

• Your name
• Phone number and WhatsApp number
• Delivery address (city, area, full address)
• Order details (product, quantity, order date)
• Any information you share with us via WhatsApp, call, or the contact form (e.g. for support or return requests)

We do not collect or store payment card details, as all orders are Cash on Delivery.

2. How We Use Your Information

We use your information to:

• Process and deliver your order
• Confirm orders and share delivery updates via call, SMS, or WhatsApp
• Provide customer support and handle return/replacement requests for expired product
• Improve our website and services
• Contact you about order-related matters

We do not use your personal information for unsolicited marketing without your consent.

3. Sharing Your Information

We share your name, phone number, and delivery address with our courier partners solely for the purpose of delivering your order. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose information if required by law or a valid legal request from a government or regulatory authority.

4. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings; this may affect some website features.

5. Data Security

We take reasonable technical and organizational measures to protect your information, including secure (HTTPS) connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain order and customer information for as long as necessary to fulfil orders, handle returns, and meet accounting/legal record-keeping requirements.

7. Your Rights

You may contact us at any time to:

• Ask what information we hold about you
• Request a correction to inaccurate information
• Request deletion of your information, subject to our legal record-keeping obligations

To make a request, contact us via WhatsApp at +92 320 0957380.

8. Age Restriction

This website and its products are intended for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, please contact us and we will remove it.

9. Health-Related Information

Any health-related information you voluntarily share with us (for example, when requesting a return due to a suspected issue with the product) is used only to handle that specific request. We do not maintain medical records, and this information is not shared beyond what's necessary to resolve your request.

10. Third-Party Links

Our blog and website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. Continued use of the website after changes means you accept the updated policy.

12. Contact Us

• WhatsApp: Chat with us
• Phone: +92 320 0957380
• Address: Karachi, Pakistan

This Privacy Policy is governed by the applicable laws of Pakistan.