Because Silagro is a medicine, we do not accept returns or exchanges once an order has been delivered — this is standard practice for pharmaceutical products and protects every customer.
Exception: Expired Product
If your order arrives with an expired product, you're entitled to a free return. Here's how it works:
- Check the expiry date printed on the strip as soon as you receive your order.
- If it's expired, message us on WhatsApp at +92 320 0957380 within 48 hours of delivery. Include your order number and a photo of the expiry date on the strip.
- We'll generate a free courier return receipt for you — there's no cost to send it back.
- Once we receive and verify the returned product, we'll replace it with a fresh pack or refund your payment, whichever we've confirmed with you on WhatsApp.
What isn't covered
- Change of mind after ordering
- Product opened or partially used (unless it was expired on arrival)
- Damage caused after delivery
- Requests made more than 48 hours after delivery
Silagro is intended for adult use only (18+). This policy is pending legal review and may be updated.